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ISDN Disconnection Jan 31 2018

Evotec is advising customers to prepare for the shutdown of ISDN well before the predicted disconnection in 2018-2020.

Telstra says ISDN is end-of-life because it is old-tech and will be disconnected when NBN rolls out completely over the next five years.

If you don’t plan your migration carefully, you may suffer a loss of business due to data congestion, voice call drop-outs and voice quality problems.

Evotec can help you avoid the headaches in migrating your business ISDN services to VoIP on NBN or a Private Fibre network.

Our migration process covers all the important steps:

  • Check all affected services – for example, emergency lift phone and fire panels have special needs on NBN. Decide which services need to be migrated and which services can be cancelled
  • Select the appropriate IP bearer/link. SIP Trunk services will run over the Public Internet or a private internet service
  • Select the correct bandwidth for your business’ needs
  • Order the ideal number of SIP trunks for your business
  • Test the new services on outgoing calls
  • When you are happy with its level of performance, have your existing numbers ported or forwarded onto the new SIP Trunk services
  • Disconnect and cancel your old copper service.

The important dates for Telstra’s ISDN phase-out:

  • 31 January 2018 - No New ISDN services - if you don’t already have any ISDN services, you won’t be able to get any additional services.
  • 30 June 2018 - No new modifications or additions - you won’t be able to get new ISDN services at all.
  • June 2019 - Telstra will start disconnecting existing ISDN services
  • 2022 - Telstra will stop supporting all ISDN2, ISDN2 Enhanced, ISDN10/20/30, DDS Fastway, Megalink and Frame Relay services.

Don’t panic – call Evotec

The end of ISDN is nothing to worry about – VoIP (Voice over Internet Protocol) is now very reliable and offers more flexibility and features than the old-tech PSTN/ISDN.

And most businesses should save money because VoIP calls are cheaper. However, there are some pitfalls to avoid, so it is best to get some professional advice on:

  • Upgrading your existing phone system vs buying a new one
  • Selecting a hosted VoIP system vs an on-premise VoIP-enabled PBX
  • Network capacity and speed – if your data traffic is congested you may need to improve your internet connection bandwidth and speed or risk poor voice quality.

Beware the hard sell

When your area becomes slated for NBN roll-out, you will get lots of attention from commission-driven, door-to-door sales people.

Some have limited expertise in business communications and may tell you that you need a new phone system, when you actually don’t.

Others will try to rush you into a deal that does not suit your business needs. And some may try to bundle-in features you don’t want or need, so you end up paying more than you did before.

Evotec ISDN migration services

Evotec specialises in VoIP network optimisation and can provide cost-effective solutions on:

  • Network capacity and speed – if your data traffic is congested you may need to improve your internet connection bandwidth and speed
  • Upgrading your existing phone system vs buying a new one
  • Selecting a hosted VoIP system vs an on-premise VoIP-enabled telephone system.

Evotec is offering a free, no-obligation consultation on your move from ISDN to VoIP.

We can assist with design, test, installation, management, maintenance and monitoring of your SIP services and help upgrade your IT systems, data cabling, networking, switches and WiFi networking.

We have a range of options to suit small to medium-sized businesses and larger enterprises too, tailored to suit your business.

And we can design and install improved IT systems, data cabling, networking, switches and WiFi networking.

So please call Evotec on 1300 133 996 before you make a decision.