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OpenScape Contact Center Agile and Enterprise

OpenScape Contact Center Agile

Cutting-edge multichannel functionality for contact centers with up to 100 active agents

Deliver superior customer service with OpenScape Contact Center Agile, a cost-effective and easy-to-implement multichannel contact center solution for your telephone system.

OpenScape Contact Center Agile is fast, easy and cost-effective to set up, and supports traditional TDM, pure IP or hybrid environments. It provides a superior customer experience through intelligent group-based routing, intuitive agent and management tools and comprehensive reporting.

Key features and benefits

  • More first-contact resolution
  • Better agent and manager productivity
  • Improved customer satisfaction and retention
  • Investment protection
  • Intelligent routing for voice, email and callback
  • Support for up to 100 active agents (including remote and distributed)
  • A highly visual, easy-to-use Manager Desktop requiring minimal training
  • Powerful Agent Desktop for improved productivity
  • Innovative presence and collaboration tools to drive first contact resolution
  • Integrated IVR for easy, end-to-end call flow design and execution
  • Software solution that fits easily within your IT infrastructure
  • Integration with Microsoft® CRM as standard
  • Seamless upgrade to OpenScape Contact Center Enterprise for investment protection.

Openscape Contact Centre is a product of Unify, formerly Siemens Enterprise Communications.

To arrange a demonstration of OpenScape Contact Center, call Evotec - your Unify Premium Partner on 1300 133 996.

For more information Unify Contact Centre products, click here.