Evotec Support Fees and Charges
Our trained Customer Service Agents are responsible for the initial diagnosis of your fault and assignment of engineering resource for issue rectification. They will ensure you remain aware of the progress of your fault or installation, and provide an efficient communication channel between your company and the remainder of our Business Support team
Telephony Pricing Schedule
Standard Remote Charge
Standard Customer ————————————————— $35  —————————–  $130 (Includes first 30 mins) ——————————— $95
PriorITel Customer—————————————————–Â $0Â Â ——————————-Â Â $70 (Includes first 30 mins)Â ———————————-Â $70
Emergency Remote Charge
Standard Customer ————————————————— $325  —————————–  $465 (Includes first 30 mins) ——————————— $140
PriorITel Customer—————————————————–Â $60Â Â ——————————-Â Â $130 (Includes first 30 mins)Â ———————————-Â $70
Standard On-Site Service
Standard Customer ————————————————— $90  —————————–  $185 (Includes first 30 mins) —————————- $95
Standard Customer (CBD) ————————————–Â $175Â Â —————————Â Â $270 (Includes first 30 mins)Â ——————————Â $95
PriorITel Customer —————————————————- $65  —————————  $135 (Includes first 30 mins) —————————— $70
PriorITel Customer—————————————————-Â $130Â Â ————————–Â Â $200 (Includes first 30 mins)Â —————————–Â $70
Emergency Weekday Service (Non-PriorITel)
Standard Remote Charge ———————————–Service Fee———————————–Minimum Fee—————————–Per 30 Minutes Thereafter
Standard Customer ————————————————— $770  —————————–  $18,"font-size: 0.875rem;"> $90  —————————– $770  ————————————– $70
Emergency Weekday Serv Standard Remote Charge ———————————–Service Fee———————————–Minimum Fee—————————–Per 30 Minutes Thereafter
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